Privacy Policy

We comply the policy strictly and we take the customers privacy seriously. We will collect, save, hold, preserve, disclose, transfer or use your personal information as set forth below.
To preserve data is about credibility and trust. Your privacy is important to us. We will use your name and other related information of yours only for those conditions set in privacy policy. We will collect information only to the extent necessary for such operations and we will only collect the related business contact information between you and us.

We will retain your information for only as permitted by law or as required by the purpose of storing the information.

You can access or visit E-Commerce Platform (The meaning given in the Terms of Service) and see products without any of your information needed while visiting E-Commerce Platform. Your status will not be disclosed. Then, we are unable to identify you at all time you are visiting the E-Commerce Platform except you have an account on E-Commerce Platform and you logged in by using your account and password.

If you have any comments, suggestions or criticisms, you can contact us via email: sales@moderntechcambodia.com

Order & Payment

Simple steps and special deals at MODERNTECH Cambodia . Enjoy CHAT & SHOP with us!

  1. Click on your favorite item.
  2. Select the product you are interested “Add to cart”
  3. Click Add product to cart or chat for more details.
  4. Select “Delivery” on cart page. Then check your selected item.
  5. Apply a promotion code (if any) then click “APPLY” and “PROCEED TO CHECKOUT” to move into the next step.
  6. Click on “PLACE AN ORDER” button after you finished reviewing your orders.
  7. Pay through convenient channels such as ABA Bank, Acleda Bank and bank transfer. (Deposit 70% and Final30%)
  8. You will receive a confirmation email after your order has been successfully placed. You will also get an update on the status of your order through your registered email address.

Terms & Condition of Website Usage

By accessing this website, you insist that you understand and accept to strictly follow “Agreement and Terms & Conditions” of every kind of usage. If you do not agree or refuse to bond to any agreement and terms & conditions, please kindly stop visiting and using this website. The website reserves the right to change, adjust or improve agreement and terms & conditions at all time without prior notice. Please frequently check agreement and terms & conditions of website usage. If you use the website after the change, adjustment or improvement of agreement and terms & conditions, we consider that you have implicitly accepted the change. If you have questions or advices, or if you have any information that you do not understand, please send us email sales@moderntechcambodia.com

Cookie Policy

This Cookie Policy (the “Policy”) created by MODERNTECH Cambodia. (“the Company”) to explains how the Company’s use of cookies or other similar programs (“Cookies”) to collect your usage information when you use the applications, e-commerce platforms or any online channels (“Online Platform”) of the Company and improve the performance of give you a better service. In this regard, the Company values and strictly adheres the personal data protections. This Policy sets out the principles for collecting, processing and storing your use of this website and personal information.

How does the company collect Cookie

When you visit the Company’s online platforms, the Company automatically recognizes and collect data on your use, including but not limited to:

  • IP address
  • Browser
  • The website pages you accessed before you entered the Company’s online platform
  • The website pages you visit on the Company’s online platform
  • time to use the online platform pages, products, services or information you search on the online platform, visit times, dates and other statistical data

This information is collected for analyzing data to help The Company improve the performance of give you a better service.

Product

You can find product warranty on the product page. If product has no information. Please contact Customer Service via  sales@moderntechcambodia.com or +855 15 227 470 on Mondays to Fridays: 09.00 AM – 04.00 PM (Except Saturdays-Sundays and Holidays)

Shipping

Standard Shipping

Free of charge when spent over $99.00

– Phnom Penh and Perimeter areas 5 -7 working days, other provinces 7 – 10 working days (Excluded Remote areas) delivery service available for order completed before 11:00 PM

MODERNTECH Cambodia shipping service is available in Cambodia only.

Returns Policy

1. MODERNTECH Cambodia is pleased to accept returns within 5 days from the date the item is received, subject to the product conditions and conditions set by the company.

2. In case that the item needs to be returned directly to the manufacturer or brand, the conditions and return period will be according to the policy determined by the manufacturer or brand.
– Electronic and gadget products, including memory cards or any used electronic and gadget products
– Products distributed and delivered by the manufacturer or brand with a warranty service. The warranty conditions and operations will be according to the manufacturer or brand and are specified on the website, product, and warranty card.

3. In case that you return some products in a purchase order that has a discount, you may not get that discount or may have to pay additional costs. This depends on the discount terms and conditions.

4. The company reserves the right not to take responsibility for the costs of returning products and other service fees in all cases.

If you are purchasing MODERNTECH Cambodia products through our website, you can contact us through any of our service channels for the MODERNTECH Cambodia product return. Nevertheless, the company reserves the right to consider the product exchange or return according to conditions specified by the corporation.

In the case of product returns via online channels, the following conditions apply:
1. In cases where the product is damaged due to the manufacturer’s fault or issues during transportation, the company will coordinate the return of the product for further action. You will either receive a new product or a refund, depending on the case-by-case evaluation.
2. In the event where the product does not meet your expectations, the product is required to be returned personally. Once the company warehouse has inspected and approved the return of the product according to the specified terms and conditions, the company will then proceed with the refund process.

Remarks:
Changes in product prices are subject to the sales promotion policies set by the company and the manufacturer’s brand. The company reserves the right to change prices without prior notice.

Contact Us

Email : sales@moderntechcambodia.com
We are determined to respond to your emails as soon as possible.
However, we apologize for any inconvenience and delay that may occur during holidays and special promotions.

Call center : +855 15 227 470

Available Mondays to Fridays: 09.00 AM – 04.00 PM (Except Saturdays-Sundays and Holidays)

Address : MODERNTECH Cambodia 3FP5+2FCO, 59 Krouch Village, Boeung Reang, Kamrieng, Battambong, Cambodia